Auckland NZ
Bachelor's degree or equivalent practical experience.
5+ years of experience in customer success, account management, or a similar client-facing role.
Experience managing multiple stakeholders and building strong customer relationships.
Experience working with cross-functional teams across sales, marketing, and service.
Experience supporting customer onboarding, adoption, and retention programs.
Strong communication, problem-solving, and relationship management skills.
Experience using CRM platforms and customer reporting tools.
We’re looking for a Customer Success Manager to help our clients get lasting value from their investment with us. In this role, you’ll work closely with customers to understand their goals, guide their progress, and help them get the most from our services and solutions.
You’ll act as a trusted partner to your customers, building strong relationships and supporting them through every stage of their journey. From onboarding and adoption to renewal and growth, you’ll help create a smooth, positive experience grounded in clear communication and practical support.
As a Customer Success Manager, you’ll collaborate with internal teams to solve problems, remove roadblocks, and identify opportunities to improve outcomes for customers. You’ll bring a proactive mindset, strong commercial awareness, and a genuine commitment to helping clients succeed.
You’ll also use data and customer insight to track progress, surface risks, and recommend next steps. Success in this role means balancing customer needs with business goals while delivering thoughtful, timely support.
Our team is committed to building strong partnerships and helping customers grow with confidence. If you enjoy working closely with people, solving challenges, and creating better client experiences, this could be a great fit for you.